Frequently asked questions
Can't find your question? Call 083 268 0927, message us on Zalo or email tuyendung@sozoplatform.com.
Workplace & working hours
Where would I work?
In Ho Chi Minh City. The exact office address is sent with your interview invitation, from an email address ending in @sozoplatform.com. Never go to a location a stranger sends you over social media.
What are the working hours?
Back Office: Office hours; your exact schedule is agreed at interview. R&D: Office hours; your exact schedule is agreed at interview.
Can I work remotely?
This hiring round is for our workplace in Ho Chi Minh City. The working arrangement for each role is discussed specifically at interview and stated in your offer letter.
Pay, bonuses & benefits
How is pay decided, and when will I know my salary?
Salary is negotiated on ability. You can note your expectation in the application form; the official figure is written in your offer letter before you accept.
What about insurance and annual leave?
Social, health and unemployment insurance are paid as required by law once you sign a labour contract. Annual leave follows the Labour Code — at least 12 working days a year under normal working conditions — plus paid public holidays.
Are there bonuses, allowances or work equipment?
Anything beyond what the law requires — bonuses, allowances, equipment — is discussed specifically at interview and written into your offer letter, so you know exactly what you get before you decide.
Applying
Can I apply without experience?
Yes, through our two internship programmes: Sales & Marketing Intern (Back Office) and R&D Intern (software, AI, QA). Every other job ad states how many years of experience it needs.
How do I apply without a CV?
Fill in the form on the Apply page — attaching a CV is optional. Please do not email your CV; apply through the form so your application is protected under our privacy policy. tuyendung@sozoplatform.com is for questions and data requests only.
When will I hear back?
You get an application reference the moment you submit. Our recruiting team contacts you by phone or email when your application fits the role; to check on it, call 083 268 0927 or email us with your reference.
Can I apply for several positions?
Yes. Each application is for one position. If your profile fits another role better, our recruiting team may get back to you about it.
Does SOZO charge candidates anything?
No, at no step. If anyone claiming to be SOZO asks you to pay, put down a deposit or send photos of your ID over social media, report it straight away to tuyendung@sozoplatform.com and read our recruitment scam warning.
Work, AI & internships
Do I need to be an AI expert to apply?
No. In every role you use AI as an everyday tool — the Zo assistant in the product, models such as Claude and Gemini at work — and you learn to use it on real tasks. Only the Applied AI Engineer role requires experience shipping products that use LLMs.
What technology does R&D use?
TypeScript, React and Vite for the interface; Cloudflare Workers, D1, R2, Queues and Durable Objects for infrastructure; Workers AI, Gemini and Claude for AI; automated tests with node --test. See the full list under The real stack underneath.
Do Back Office roles need technical skills?
You do not need to code. You need to understand how agencies and marketing teams work, and be willing to become fluent in the SOZO product itself — it is your everyday work tool.
How do the internships work?
You do real work broken down to fit your level, with a teammate guiding you, and receive an internship confirmation for your university when you complete the programme. The minimum commitment is in each job ad; the internship allowance is discussed at interview.