Stay with customers from activation day: set up their workspace, connect their channels, coach their team to use SOZO every day — and turn their feedback into product improvements.
Benefits
- Social, health and unemployment insurance as required by Vietnamese labour law
- Paid annual leave and public holidays under the Labour Code
- A clear labour contract; salary negotiated on ability and stated in your offer letter
- Work every day on the SOZO platform itself, alongside the Zo AI assistant
- Sell and support a product with public pricing and a free demo
- Bonuses, allowances and other benefits: discussed in detail at interview
What you will do
- Onboard new customers: create projects, invite members, set permissions, import existing Excel plans and set up the Brand Kit.
- Help customers connect Facebook, Instagram, Threads, TikTok, YouTube, Google Ads and GA4, and link Zalo for notifications and post approvals.
- Answer questions by Zalo, phone and email; escalate technical issues to R&D with everything needed to reproduce them.
- Monitor each customer's usage; reach out early when usage drops or a renewal is coming up.
- Write and update help articles and FAQs with the content team.
- Collect feature requests and customer feedback and send them to the product team every week.
What we are looking for
- 1+ year in customer support, technical support or software implementation.
- Patient, and able to explain things simply to non-technical people.
- Quick on a computer; you have used at least one work-management or business social media tool.
- Careful note-taker who sees every case through to the end.
Nice to have
- Experience at an agency, or running fan pages and ads for a business.
- Reading-level English for Meta, Google and TikTok documentation.
Hours & location
- Working hours: Office hours; your exact schedule is agreed at interview.
- Location: Ho Chi Minh City, Vietnam — the exact office address is sent with your interview invitation.
- Reports to: Customer Success Manager.
Your application
- Your contact details and a few lines about yourself (required). A CV is optional — if you have one, attach a PDF, DOC, DOCX, JPG or PNG up to 10 MB.
- A link to your GitHub, portfolio or something you have built — one real project says more than a page of CV.
- If you can: measurable results from your work (revenue, customers looked after, campaigns, articles) — add them to your introduction.
- Degrees and certificates (if any) — only needed when you join, no need to send them in advance.
- SOZO never charges candidates any fee and never asks for photos of your ID over social media.
Hiring process
See details- Step 1:Apply
- Step 2:Screening & chat
- Step 3:Interview
- Step 4:Offer